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Resource Entity and Acquisitions, Inc. specialized in marketing focused inbound and outbound contact center services. We have a call center which boasts state of the art contact management technologies and a vibrant and dynamic staff environment. We got the Best Agents that surpass the metric of being an outstanding agent. Our approach to teleservices is complemented by a wealth of experience in our management team. With over ten years combined experience in contact centre management and customer service, our management team has gained practical expertise in managing both inbound and outbound campaigns through different campaigns we have.We practice six sigma and make sure the quality for any kinds of process is maintained 100%...we map the process and make it a profit making process with cost cutting and optimum usage of money and time. THE CEO:
OUR MISSION Resource Entity and Acquisitions, Inc. aims to exceed the expectations of every client by offering outstanding service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency. In order to meet the needs of our clients, Resource Entity and Acquisitions, Inc. maintains a wide range of qualification among its agents/employees and also aims to provide to its customers first-rate BPO services at highly competitive rates. OUR VISION Resource Entity and Acquisitions, Inc. is set to be a strong competitor among the existing big centers in the City of Cebu and be the leading innovator in the BPO and contact center industry in the country. FOR OUR CLIENT PARTNERS: To be the most passionately referred company in the call center industry, while striving to provide clients with the optimum service they deserve. To provide client’s customers with courteous , affordable, quality technical and exceptional customer service. To provide continued customer satisfaction to your customers. Service is the heart of our business" "To influence our clients with the spirit of progress by continually providing the means, strategies and products that will help to enhance their net worth, protect their families security, and help create prosperity in all of their business and private financial endeavors." "We will help our clients attain their financial goals, protect their families and businesses and be a resource to all who require our services." FOR OUR COMPANY: "TO MAXIMIZE CUSTOMER VALUE THROUGH WORLD CLASS MANUFACTURING PRACTICES: CONTINUALLY STRIVING FOR EXCELLENCE IN THE PRODUCTS AND SERVICES WE PROVIDE, TO LEAD BY EXAMPLE THROUGH A COMMITMENT THAT EMPOWERS THE ORGANIZATION AT EVERY LEVEL TO STRIVE FOR THE HIGHEST LEVELS OF QUALITY, CUSTOMER CARE AND VALUE." "To work with utmost devotion and boost up the standard of organization with in flinching efforts in challenging conditions and situations." “To work together as a team, to respect opinions and view of others. To be reliable & accountable for our own team participation. To work together on assigned task & challenges, accepting each member thoughts. As a team we will work together assigning & taking on team tasks full filling our team position requirements. As a team we will work together to stay in touch, keeping the communication lines open offering support & help to all members should they not be able to partake in a discussion. As a team we will identify, create a plan of action utilizing everyone’s knowledge, soliciting input from all. Being responsible and acknowledging each personal thought and efforts put in by each member. To be successful as a team & as individuals." |
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