Index
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1. How long is an engagement/contract length? Answer: Our minimum contract length is 3 months 2. What payment methods are accepted? Answer: Wire Transfer, Paypal, Xoom and Western Union Money Transfer 3. What are the working hours for my Virtual Assistant/s? Answer: Your Virtual Assistant will work 40 hours per week from 11am-8pm EST. 4. Is this my employee? Answer: Your VA works exclusively for you and your company and they are employed by VRSE. 5. Do I have to pay US employee tax? Answer: NO, one of the benefits of staffing with Virtual Resource is that you do not have to pay USA employee taxes. 6. Do I have to pay health benefits? Answer: NO, one of the benefits of staffing with VRSE is that you do not have to pay employee health benefits. VRSE covers all health benefits for your Virtual Assistant/s. 7. What overhead do I need to pay? Answer: NO, all overhead costs are covered by VRSE and there is no overhead, just flat rate. 8. Does my Virtual Assistant/s speaks English fluently? Answer: Yes, all employees are required to pass English speaking and writing proficiency exams. Philippines is known worldwide for excellent English speaking and all of our Virtual Agents are college educated and have learned the English language since their childhood. English is the official business language in the Philippines and is widely spoken. Philippines speaks excellent English compared with other Asian peers as the Philippine system is patterned after the American system. 9. How do I communicate with my Virtual Assistant overseas? Answer: Depending on your configuration there are several methods including phone calls, instant messaging, skype, email, video conference, etc. 10. Can I give a pay raise or bonus to my VA? Answer: Yes, commission equals motivation. Bonuses and pay raise can be negotiated, however due to inner office conflict and pay scales VRSE will advise on pay raises and bonuses. 11. Are the working conditions good? Answer: Yes, our office is in enterprise office space. 12. What type of computer workstation does my virtual assistant have? Answer: All computers are high quality PC using Windows 7. 13. Can I retain my VA after my contract is over? Answer: Contract lengths are set at 12 months to ensure a long working relationship. At your contract end we can renew contracts for an additional 12 months and your team members will be retained by you. Contract renewals will need to be made at least one month before contract end. 14. What are the holidays? 15. Can I ask the VA to work overtime or on Holidays? 16. What are the set up costs/fees? 17. What is a cost for hiring a Virtual Assistant? 18. What makes Philippines better than other outsourcing areas? 19. What if I am not satisfied with my current VA, will you replace them? 20. Can I help in the hiring interview process? 21. Can I terminate the contract early? 22. What type of internet access and speeds are available? 23. What other companies are located in the Philippines? |
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